Introduction

At Ugacart, we are committed to providing our customers with a seamless shopping experience. This Refund and Returns Policy outlines the terms and conditions for returning products and obtaining refunds.

Order Cancellation

You may cancel your order before it is shipped by contacting our customer support. Once an order has been shipped, it cannot be canceled.

Returns

  1. Eligibility: Products purchased on Ugacart may be eligible for return within 2 days of delivery. The product must be in its original condition, unused, and with all original packaging.
  2. Return Process: To initiate a return, please contact our customer support team to obtain a return authorization number.
  3. Return Shipping: The customer is responsible for return shipping costs unless the return is due to our error (e.g., incorrect or damaged product).
  4. Refunds: Upon receipt of the returned product and inspection, Ugacart will process a refund to the original payment method within 2 business days.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support immediately with photos of the damage. We will arrange for a replacement or refund at our discretion.  

Non-Returnable Items

Certain items, such as perishable goods, custom products, and intimate or sanitary goods, are non-returnable for hygienic reasons.

Exceptions

There may be instances where returns are not accepted, such as items that are clearly misused or damaged by the customer.

Contact Us

If you have any questions or require further assistance with our Refund and Returns Policy, please contact our customer support team at sales@ugacart.com or +256786961156.

By placing an order on Ugacart, you agree to the terms and conditions of this Refund and Returns Policy.