Terms & Conditions

By accessing or using our website and placing an order you agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree, please do not use the site or place an order.

• All orders placed on the website are subject to acceptance by Kwesi Stores. An order confirmation email does not constitute acceptance — acceptance occurs when we dispatch the product.
• We reserve the right to refuse or cancel any order for any reason (including pricing or stock errors).

• Product prices shown on the site are in UGX and exclude shipping unless otherwise stated.
• Payment is processed at checkout. We accept the payment methods displayed on the checkout page.
• We take reasonable care to ensure prices are correct, but errors may occur. If a product's price is incorrect we will contact you and give the option to cancel or proceed at the corrected price.

Delivery details including coverage areas, timelines, and fees are outlined in our Shipping & Delivery Policy. Please review that page for full information. Shipping fees shown at checkout are final for your order.

Our returns and refunds process, eligibility and timeframes are described in our Refund & Return Policy. Please contact support before returning any item.

• We try to represent product descriptions, images and specifications accurately. Minor variations may occur.
• Availability on the website does not guarantee stock; we will notify you if an item becomes unavailable after ordering.

All content on the site — text, images, logos, and designs — is owned or licensed by Kwesi Stores. You may not reuse, republish or reproduce our content without written permission.

To the fullest extent permitted by law, Kwesi Stores will not be liable for indirect, incidental or consequential losses arising from use of the site or products. Our total liability for direct loss is limited to the purchase price of the product in question.

• If you create an account you are responsible for maintaining the confidentiality of your login details.
• Inform us immediately if you suspect unauthorized use of your account.

You must not misuse the site (including transmitting malware, abusing content, or attempting to gain unauthorized access to our systems). Breach may result in termination of access and legal action.

We collect and use personal data as described in our Privacy Policy. By using the site you consent to our data practices described there.

These Terms are governed by the laws of Uganda. Any dispute arising from these Terms or your use of the site will be subject to the exclusive jurisdiction of the courts of Uganda.

We may update these Terms from time to time. We will post updates on this page with a revised date. Continued use of the site after changes means you accept the updated Terms.

For questions about these Terms or any other policy, contact:

• Phone: +256 752 996 276
• Email: support@kwesistores.com