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Shipping & Delivery Policy

At Kwesi Stores, we ensure your orders are delivered safely and on time. Click on each section below to learn more:

  • Kampala Metropolitan Area: Full coverage and faster delivery.
  • Outside Kampala (Upcountry & Rural Areas): Delivery available to most towns and villages.
  • Kampala & Major Cities: 1–2 business days.
  • Upcountry & Rural Areas: 3–5 business days depending on location.

Our shipping fees depend on the item size and delivery location:

  • Standard Items (e.g., blenders, small appliances)
    • Kampala Metropolitan: 5,000 – 15,000 UGX
    • Outside Kampala: 15,000 – 30,000 UGX
    • Store Pickup: Free of charge
  • Large Items (e.g., TVs, refrigerators, cookers)
    • Kampala Metropolitan: 10,000 – 25,000 UGX
    • Outside Kampala: 20,000 – 35,000 UGX

Note: Actual delivery charges may vary slightly depending on the exact location or item weight/size. The final shipping fee will be calculated at checkout.

Track your order in real-time on our Order Tracking Page. You’ll receive a tracking number via email or SMS once your order is dispatched.

If delivery fails on the first attempt, our team will contact you. Re-delivery may be scheduled depending on your location and availability.