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1. Eligibility for Returns
Timeframe: Returns are generally accepted within 2 days of the original purchase date.
Conditions: Items must be in their original condition, unused, and with all original tags and packaging.
Exceptions: Certain items, such as perishable goods or custom-made products, may not be eligible for returns.

2. Return Process
Contact Customer Service: Initiate the return process by contacting Ugacart’s customer service team.
Obtain Return Authorization: Provide the necessary details, including your order number and reason for return. You may be required to provide proof of purchase.
Package the Item: Securely package the item in its original packaging, ensuring it is protected during transit.
Shipping: Ship the returned item to the designated address provided by Ugacart’s customer service. The customer is responsible for the return shipping costs unless the return is due to a mistake on Ugacart’s part.

Refer to our refunds and returns policy for more information