FREQUENTLY ASKED QUESTIONS
Ugacart is a leading online retailer in Uganda offering a wide selection of electronics and appliances from various popular brands. We provide a convenient and secure platform for you to shop for all your home and office needs at competitive prices.
- Wide variety of products from trusted brands
- Competitive prices
- Convenient online shopping experience
- Secure payment gateway
- Reliable delivery service
Ugacart operates as a single vendor model. We partner with various brands to offer their products on our platform, ensuring you get genuine and high-quality items.
- Ugacart offers a comprehensive selection of electronics and appliances, including:
- Televisions (LED, Smart TVs, OLED) from brands like LG, Samsung, Hisense
- Refrigerators, freezers, and deep freezers
- Washing machines and dryers
- Kitchen appliances (microwaves, ovens, blenders, food processors)
- Small appliances (irons, kettles, toasters)
- Laptops and desktops
- Smartphones and tablets
- Audio equipment (speakers, headphones)
- Air conditioners and fans
- Vacuum cleaners and floor care appliances
- And many more!
- Yes, Ugacart offers products from a variety of popular brands in the Ugandan market, including:
- LG
- Samsung
- Hisense
- Geepas
- Sonashi
- BoschÂ
- WhirlpoolÂ
- IndesitÂ
- AppleÂ
- InfinixÂ
- TecnoÂ
- We are constantly expanding our brand portfolio to offer you the latest and most desired products.
You can easily find specific products using our user-friendly search bar or browse through our well-categorized product sections. We also offer filters to narrow down your search by brand, price range, and other specifications.
Placing an order on Ugacart is simple and convenient. Just browse our product selection, add items to your cart or click buy Now, proceed to checkout, and provide your delivery details and preferred payment method.
Ugacart offers various delivery options depending on your location and order size. We provide clear information about delivery timeframes and costs during checkout.
Ugacart offers secure payment options to ensure a smooth and safe shopping experience. We accept popular payment methods like cash on delivery (COD), mobile money payments(MTN and Airtel Money), and online card payments through trusted gateways.
We strive to deliver across major cities Fortportal, Mbarara, Gulu, Hoima, Mbale and towns in Uganda. During checkout, you can enter your delivery address to see if it falls within our current coverage area. We are constantly expanding our reach to serve more customers nationwide.
Ugacart provides a hassle-free return policy for products that are faulty, damaged upon delivery, or not as described. Please refer to our detailed return policy for specific guidelines and procedures.
Our friendly customer support team is always happy to assist you. You can reach us via phone, email, or live chat options available on our website.
Absolutely. Ugacart prioritizes your security. We use industry-standard encryption protocols to safeguard your personal information and transactions.
We hope this FAQ answers your questions about Ugacart. If you have any further inquiries, please don’t hesitate to contact our customer support team.
CONTACT US FOR ANY QUESTIONS
Contacts:
Address:Â Kooki Tower, Buganda Road, Kampala, Uganda.
Email: sales@ugacart.com
Phone number: +256786961156
Opening hours:
Mon – Sun: 09:00am – 6:00pm